Policies - Toronto Programs

• Registration Acceptance
• Refund Policy & Cancellation Protection
• Missed Days
• Privacy Policies
  • Our commitment to privacy
  • Your privacy protection is assured
  • Using your personal information to your advantage
  • How we protect your information
• Snowhawks Raven Guarantee – Mt. St. Louis "Snow Kids" Program
• Returned Cheques
• Late Fee Surcharge
• Helmets
• Rules for Members
  • General Rules
  • Alpine Responsibility Code

• Registration acceptance is on a first come basis.
• A properly completed Registration Form is required along with the appropriate payment.
• On-line registration and credit card payment is now available.

There is a $100 administration charge for cancellations prior to Dec. 1, 2009 (Feb. 15, 2010 for Spring Break Programs). No refunds after these dates, unless Cancellation Protection is purchased.

Cancellation Protection allows for a full, pro-rated refund, less a $50 deductible, in the event that a member is unable to commence or continue with a program for medical reasons (a note from a physician is required). Colds and flu are excluded (see Make-up Days below). Cancellation Protection must be purchased at the time of registration.

• There are no refunds or credit for missed days.
• Make up days are available where space permits. This requires participant to come on both a Saturday and a Sunday (or one day over Christmas or March Break, if space permits).
• Those on our Adult Getaway may bring their spouse or a friend in lieu of a make-up day.
• Members seeking a first make-up day will be given priority over those requiring second or third make-up days.
• There is no carry over to future years for make-ups.

Your privacy protection is assured
By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks Raven can collect, use or disclose your personal information.

Using your personal information to your advantage
As a Snowhawks Raven client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.

How we protect your information
We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.

We at Snowhawks Raven recognize that our youngest members, despite all the best intentions, may not be ready for the length of day or the physical nature of our sports. Consequently, all those on our Mount St. Louis Traveller “Snow Kids” Program may cancel after three sessions with no questions asked. A full pro-rated refund will be returned.

Will be subject to a $20 administrative fee.

For those registering on the Mount St. Louis Traveller or the Blue Mountain Traveller after December 15, 2009, a $20 surcharge will be applied.

• Helmets are mandatory for all kids on all programs including Christmas Traveller, Mount St. Louis Traveller, Blue Mountain Traveller and Spring Break Programs.
• Helmets are not mandatory, yet recommended on our Wednesday Adult Getaway.

At Snowhawks Raven, we believe in respect for all including all members, Snowhawks Raven staff, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.

• If a member bullies others jeopardizing their emotional and / or physical safety, we will contact the parents and follow up with consequences. Dismissal may result from bullying.
• Behavior or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
• Members are not permitted to possess and/or consume alcohol or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
• Kids and teens may not smoke cigarettes. So doing may result in dismissal from the Program.
• If a member is dismissed from the Program for breaking the aforementioned rules, there will be no refund of fees.

• There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.
• Always stay in control. You must be able to stop or avoid other people or objects.
• People ahead of you have the right-of-way. It is your responsibility to avoid them.
• Do not stop where you obstruct a trail or are not visible from above.
• Before starting downhill or merging onto a trail, look up-hill and yield to others.
• If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
• Always use proper devices to help prevent runaway equipment.
• Observe and obey all posted signs and warnings.
• Keep off closed trails and areas.